James Daley, director at Fairer Finance, another consumer group, said: “Ryanair has made this mistake and it needs to be gong out of its way to help customers claim what they are rightfully owed. The rules are very clear about what airlines’ obligations are, and Ryanair has been around long enough to know what it needs to do.
“The least it can do is make the compensation process as easy as possible. Talking obliquely about rights is not good enough. It should be serving it up in black and white.”
Passengers whose flights are cancelled within 14 days of travel are entitled to claim €250 in respect of all flights of 1,500km or less, and €400 in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km.
Ryanair is facing an estimated bill of £17 million in compensation payouts to customers as a result of mass cancellations over the next six weeks.
The budget airline announced a 2 per cent reduction in scheduled flights until the end of October, leading to 400,000 bookings being cancelled within a six week period.
Only those who are given less than 14 days notice can claim compensation, meaning more than 250,000 people will not be compensated.
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